We're here to help! Call the Caltech Retiree Service Center Monday-Friday between 5:30 a.m. and 6 p.m. PT.Call 1-855-251-0910
See pages 8–15 of the 2019 Enrollment Guide for details about the 2019 health plan options and their associated costs.
Filing an online claim with Discovery Benefits for service dates prior to January 1, 2019
Optional Service for Setting Up Automatic Premium Payment (EFT/ACH)
Discovery Benefits 2019 HRA Welcome Packet
Information about the transition to the Caltech Retiree Service
Important Announcement for Caltech and JPL Retirees and Eligible Dependents
Based on feedback from the retiree community, we are making changes to Caltech’s Retiree Health & Life Benefits program administration. Starting in January of 2019, you will have a single point of contact for enrollment and billing questions. The specific changes are outlined below.
It is important to know there will be no changes to the Caltech Medical, Dental, and Vision health insurance providers. You will keep your same Aetna or Kaiser plan that you are enrolled in unless you decide to make a change during the Annual Open Enrollment period.
What This Change Means
We appreciate your input as well as your patience as we transition to the Caltech Retiree Service Center operated by Mercer and Discovery Benefits. If you have questions or concerns about this change, please contact me or a member of the benefits team at Campus and JPL as follows:
Director, Benefits and Compensation, Human Resources
Understanding your Caltech Retiree Service Center Monthly Billing Notice
All monthly bills generate the first Saturday of each month for the next month’s premium due. Below is an example of how the billing process works:
Click here to view a PDF further explaining your premium notice.
When to Contact the Caltech Retiree Service Center?
We are Mercer and we have partnered with Caltech to provide all of your retiree health benefit administration services. Please feel free to contact us if you have any questions regarding the Caltech Retiree Health Benefits Program.
We handle the administration services for Caltech, please contact us if you have any questions regarding:
How to Update Your Address?
If there is an address change, please contact the following applicable parties to ensure your records are correct:
Retiree Service Center Holiday Schedule
What kind of questions can I ask the Caltech Retiree Service Center?
You may ask the Caltech Retiree Service Center questions about any of the following: