We're here to help! Call the Caltech Retiree Service Center Monday-Friday between 5:30 a.m. and 6 p.m. PT.
We're here to help! Call the Caltech Retiree Service Center Monday-Friday between 5:30 a.m. and 6 p.m. PT.
Access the downloadable PDF version of the 2023 Retiree Enrollment Benefit Guide.
Learn more about what to expect as you approach Medicare eligibility.
User Guide for My Account
FAQs
Optional Service for Setting Up Automatic Premium Payment (EFT/ACH)
Understanding your Caltech Retiree Service Center Monthly Billing Notice
All monthly bills generate the first Saturday of each month for the next month’s premium due. Below is an example of how the billing process works:
Click here to view a PDF further explaining your premium notice.
When to Contact the Caltech Retiree Service Center?
We are Mercer and we have partnered with Caltech to provide all of your retiree health benefit administration services. Please feel free to contact us if you have any questions regarding the Caltech Retiree Health Benefits Program.
We handle the administration services for Caltech, please contact us if you have any questions regarding:
We can be reached at, 1-855-251-0910 Monday – Friday, 5:30 a.m. – 6:00 p.m., Pacific Time.
New Retirees
How to Update Your Address?
If there is an address change, please contact the following applicable parties to ensure your records are correct:
Forms/Notices
Retiree Service Center Holiday Schedule
2023 Electronic Funds Transfer