AETNA MEDICARE ADVANTAGE MEMBERS – COVID-19 INFORMATION

Aetna recently mailed the postcard below to Caltech members enrolled in an Aetna Medicare Advantage plan. The postcard outlines announced resources and enhancements for members. Stay up-to-date with the latest information on the coronavirus by visiting www.AetnaMedicare.com/coronavirus.

Members have 24/7 access to the Resources for Living program to help find services and resources in the community or just talk with someone for emotional support. The phone number is 1-833-327-AETNA (1-833-327-2386) (TTY: 711).

Aetna’s 24-hour nurse line is available to assist with medical questions. The phone number is 1-800-556-1555 (TTY: 711).

Kaiser’s COVID19 Information

Visit https://healthy.kaiserpermanente.org/health-wellness/coronavirus-information

CARES Act Information

Visit https://www.caltech.edu/campus-life-events/campus-announcements/cares-act

Staying Safe, Fit and Healthy

Silver Sneakers has made adjustments to their program to address the far-reaching effects of the COVID-19 pandemic. The health and safety of your retirees is their primary mission. They are hard at work to provide education and resources to help your retirees stay safe, fit, and healthy.

The Silver Sneakers members, with registered email addresses on file, have been emailed outlining the ways that Silver Sneakers is committed to helping them stay active without leaving their home. The Silver Sneakers at home benefits are valuable for retirees needing and/or required to stay home because of the Coronavirus outbreak.

Here are programs that Silver Sneakers is offering to help you stay active at home:

• SilverSneakers On-Demand^TM

• Gives members access to 200+ online workout videos.
• Log in to SilverSneakers.com (or create an account) to view on-demand workouts like SilverSneakers Classic, Yoga, etc.
• Visit https://www.silversneakers.com/learn/ondemand/ to learn more.

• SilverSneakers GO^TM (a Fitness App)

• Offers workout programs that can be tailored to each member’s fitness level by modifying exercises to make them easier or harder with just one click.
• Download the app at Apple or Google stores
• Visit https://go.silversneakers.com/silversneakers-go-promo to learn more.

• SilverSneakers Facebook Live classes.

• Members can visit and follow the SilverSneakers Facebook page (Facebook.com/SilverSneakers) for more details.
• Classes are open to anyone, even non-SilverSneakers members
• The first event was March 19th with 15K+ participants.

The flyers for SilverSneakers On Demand and the SilverSneakers GO app provide additional details.

What’s new for 2020

• SilverSneakers is now part of Aetna Medicare Advantage Plans.
• Silver&Fit is now part of the Kaiser Senior Advantage HMO Plan.
• The Medicare Prescription Drug Benefit for Aetna Traditional Choice members will migrate to the SilverScript platform effective 1/1/20. Benefits will not change. Members will receive a new ID Card, welcome kit with their plan documents and the Silverscript phone number and website.
• Most plan rates will increase. Make sure you check and understand your monthly plan costs.

See pages 7–15 of the 2020 Enrollment Guide for details about the 2020 health plan options and their associated costs.

Filing online claims for 2019 service dates

If you have an expense that was incurred prior to 01/01/2020 that you would like to submit online for reimbursement, please list the date of service as 01/01/2020 in the online claims filing portal.

Thinking about retiring? Review the 2020 New Retiree Guide below.