We're here to help! Call the Caltech Retiree Service Center Monday-Friday between 5:30 a.m. and 6 p.m. PT.Call 1-855-251-0910
Aetna recently mailed the postcard below to Caltech members enrolled in an Aetna Medicare Advantage plan. The postcard outlines announced resources and enhancements for members. Stay up-to-date with the latest information on the coronavirus by visiting www.AetnaMedicare.com/coronavirus.
Members have 24/7 access to the Resources for Living program to help find services and resources in the community or just talk with someone for emotional support. The phone number is 1-833-327-AETNA (1-833-327-2386) (TTY: 711).
Aetna’s 24-hour nurse line is available to assist with medical questions. The phone number is 1-800-556-1555 (TTY: 711).
Silver Sneakers has made adjustments to their program to address the far-reaching effects of the COVID-19 pandemic. The health and safety of your retirees is their primary mission. They are hard at work to provide education and resources to help your retirees stay safe, fit, and healthy.
The Silver Sneakers members, with registered email addresses on file, have been emailed outlining the ways that Silver Sneakers is committed to helping them stay active without leaving their home. The Silver Sneakers at home benefits are valuable for retirees needing and/or required to stay home because of the Coronavirus outbreak.
Here are programs that Silver Sneakers is offering to help you stay active at home:
The flyers for SilverSneakers On Demand and the SilverSneakers GO app provide additional details.
See pages 7–15 of the 2020 Enrollment Guide for details about the 2020 health plan options and their associated costs.
If you have an expense that was incurred prior to 01/01/2020 that you would like to submit online for reimbursement, please list the date of service as 01/01/2020 in the online claims filing portal.
User Guide for My Account
Optional Service for Setting Up Automatic Premium Payment (EFT/ACH)
Understanding your Caltech Retiree Service Center Monthly Billing Notice
All monthly bills generate the first Saturday of each month for the next month’s premium due. Below is an example of how the billing process works:
Click here to view a PDF further explaining your premium notice.
When to Contact the Caltech Retiree Service Center?
We are Mercer and we have partnered with Caltech to provide all of your retiree health benefit administration services. Please feel free to contact us if you have any questions regarding the Caltech Retiree Health Benefits Program.
We handle the administration services for Caltech, please contact us if you have any questions regarding:
We can be reached at, 1-866-508-5123 Monday – Friday, 5:30 a.m. – 6:00 p.m., Pacific Time.
If you have declared your retirement date please review the following information. Click Here
How to Update Your Address?
If there is an address change, please contact the following applicable parties to ensure your records are correct:
Retiree Service Center Holiday Schedule
Click Here for the 2020 Holiday Schedule.